The successful ICT Mobility Services Technician will provide supporting services to the Mobility Team so that the Mobility Service meets the changing needs of the e-Forms programme.
The ICT Mobility Services Technician will be a self -motivated individual, who is able to effectively manage and able to demonstrate excellent customer service; able to demonstrate an aptitude for mobile technology; have excellent planning skills; good administrative skills and the ability to manage their time effectively ensuring all roll out targets are met by set deadlines.
Key Responsibilities -
The ICT Mobility Services Technician will be required to function effectively in a busy, customer focussed and technically challenging environment within ICT Services.
The ICT Mobility Services Technician will be self-motivated person, with a sound knowledge of Customer Services and ICT including Telephony Services.
The ICT Mobility Services Technician will need to prepare and build a certain number of devices per day in order to meet the project end date. Daily targets to be set by the ICT Mobile Services Lead.
Assist with the implementation of other larger projects.
To be the main point of contact for processing all queries, orders and fault reporting via the Call System.
To manage work requests for purchase, faults, termination and changes of the frailty Mobile /smartphone Fleet
To assist in the implementation of procedures in accordance with Health Board Telephony Policy for mobile telephone
Experience/skills required -
A-Level or NVQ Level 3 qualifications or equivalent experience
Good Microsoft productivity toolset skills (Excel, Word, Outlook, Skype)
Experience in an ICT or business administration office environment and use of associated systems
Experience in using Microsoft productivity tools (Excel, Word, Outlook, Skype)
Experience of working with customers over the phone.
Experience in the use of a computer based call logging system
Excellent communication and interpersonal skills, verbal and written
Able to deal effectively with staff, customers and suppliers at all levels
Good organisational skills
Good analytical skills
This role is to start asap and will pay £9.53 per hour PAYE or £11.55 per hour Umbrella (inside the scope of IR35)
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application