Credit Controller - 3 Months FTC
Who we are
An award-winning bank here to help Britain's go-getters.
More about us
In 2009, Aldermore set out to be the bank helping those with ideas, big and small, to realise their dreams and to seek and seize opportunity in their personal and professional lives. We call it banking for the bold. Today, we're an award-winning bank that has helped fund the growth of Britain's small businesses through a range of business finance solutions, specialist mortgages and savings accounts that provides our customers with the support they need to make things happen.
Join us if you want to find yourself at the heart of a dynamic, growing organisation where our employees are empowered to grow their expertise and build their careers.
We have an excellent 3 month fixed term contract opportunity for a Credit Controller to join our friendly invoice finance collections team based in central Manchester. You will provide a first class credit control and ledger management service for our Full Service client base, whilst maintaining a focus on risk management.
Our customers include Small and Medium size Enterprises (SMEs) who may all need our specialist approach to products and services to help them fulfil their hopes and dreams. To support our progress and deliver our Purpose, we've introduced three Shared Value Drivers. These are, quite simply, what we need to focus on over the next three to five years to deliver our Purpose.
Nimble, lean and strong: We're creating one organisation that harnesses our collective talent, sustainably optimises our resources, makes us easy to do business with and brilliant to work for.
Compelling customer service: We'll offer superior products and service that together deliver an experience that works first time, every time and keeps the customer coming back for more.
Transformative partnerships and communities: We'll foster partnerships, platforms and communities that meet the needs of today and solve the uncertainties of tomorrow.
Key Accountabilities include
To collect all overdue monies using a variety of collection methods (telephone, email or letter) for our invoice finance clients
To maintain contact with clients and debtors in order to rectify problems and to ensure that memo lines are updated with current information and that ledgers are maintained in a clean state
Ensure that invoices are disputed and funding limits withdrawn when applicable, thus controlling our bad debt risk and maximizing our security
To complete invoice and balance verifications
Provide a high level of service to ensure client satisfaction and retention
To adhere to service level agreements within the business applicable to your role
To be a supportive and participative team member and ensure that the duties of the department are covered
To maintain effective communication between Operation team members to ensure that a high level of support and information is available when required (i.e. resolving disputes, problems, security risks)
To work collaboratively with your colleagues within Relationship Management, Risk and Operations to ensure effective delivery of client service throughout the life time of the client and ensuring TCF principles are adhered toExperience required
Credit control experience is essential (telephone, email and letter)
Invoice industry experience would be preferable but not essential
Working knowledge of financial statements is desirable.
Strong Customer Orientation, including excellent telephone manner
Strong keyboard & numeracy skill The Benefits
As you would expect, this opportunity offers a competitive basic salary and reward package, and you'll also benefit from our commitment to investing in your professional development.
We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.
Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.
Aldermore is an equal opportunities employer