Customer Service Assistant - Perth - Temporary - £Neg DOE - Immediate start required
Avenue Recruitment have an exciting opportunity for a Customer Service Assistant to join our client, who is a leading manufacturer based in Perth on a 1-year contract basis initially.
Working 38 hours – Monday to Friday.
You will support customers by providing and processing information in response to enquiries, concerns and requests about the products, as well as processing orders and arranging deliveries.
Answering phone calls, emails and speaking face to face with customers;
Respond promptly to customer enquiries and/or complaints;
Receive, process and action orders / product requests;
Manage customer accounts;
Process/progress claims against suppliers;
Process internal production requirements and liaise with other internal departments;
Liaise with colleagues to find out relevant information to handle customer requirements effectively;
Carry out relevant administration activities effectively and accurately;
There will also be other duties which you will be expected to carry out as part of the role so you must have a ‘can-do’ attitude and be able to use your own initiative.
equivalent) in Maths & English as a minimum
Experience of Standard grades (or working in a business office environment, with a wide variety of general administration activities.
Experience of delivering an excellent customer experience.
Understanding of how to deliver customer service
Very smart (professional) appearance
Very good IT skills – including MS Word / Excel and Outlook – an intermediate (or above) level of MS Excel ability is preferred.
Good written skills and ability (email and MS Word letters)
Great “front of house” personality with ability and confidence to meet & greet any customers to the business.
Excellent communication skills
Ability to work to own initiative and to prioritise own work
Ability to work effectively as part of a team
Ability to keep various tasks running at same time
If you are interested in this role, please click apply, or send your CV to Sarah Cruickshank