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JOB TITLE: Customer Service Representative LOCATION: Glasgow SALARY/RATE AND BENEFITS: £10.57 per hour YOU MUST HAVE THE FOLLOWING: Customer Service Experience IDEALLY YOU ALSO HAVE: An excellent telephone manner with problem solving abilities COMPANY INFORMATION: Scottish Power UK Shift Pattern - Monday - (Apply online only) Tuesday - RDO Wednesday - RDO Thursday - RDO Friday - (Apply online only) Saturday - (Apply online only) Sunday - (Apply online only) Total - 37:00:00 ROLE INFORMATION: Working as part of a team dealing with customer phone calls relating to Faults and Emergencies, MPAS enquiries and other distribution matters to provide the key point of customer contact for ScottishPower Energy Networks distribution customers. Completing associated and disassociated paperwork. Accountabilities ? Handling incoming calls from customers relating to faults and emergencies, MPAS and other distribution matters. Undertaking call management responsibilities including, call routing, activating messages, monitoring any outstanding call processes and call-backs, management in response to rapidly changing incoming call situations. ? Dealing with difficult customers/complaints and ensuring customers are provided with a high standard of service. ? Making outbound calls to ScottishPower Energy Networks staff to obtain/provide information or transfer the customer if appropriate ? Being aware of safety issues and responding calmly and efficiently to communicate essential advice to customers ? Responding to customers calmly and efficiently during emergency situations. ? Following TroubleCall and Distribution Call Centre procedures and accurately updating all systems ? Completing a variety of infill work tasks whilst being available to respond to call answering. Handling calls from market participants or industry bodies relating to Meter Point Administration Data Skills, Knowledge & Experience ? Previous experience of working in a customer service environment ? Good telephone manner ? Good keyboard skills and experience of Windows environment ? Excellent communication skills ? Ability to work on own initiative ? Ability to remain calm and customer focused under pressure ? Ability to respond positively to customers that are annoyed and are in stressful emergency situations ? Ability to support customer in emergency situations ? Flexible approach to working hours as part of the Emergency operations Judgement and Decisions ? Ability to obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query. ? Decision making during Emergency situations, particularly regarding escalation of calls ? Judging the severity and accuracy of customer information in deciding the course of action in potential critical situations Person Specification Personal Qualities o Problem solving skills o Decision making and judgement skills o Negotiation skills o Good telephone manner (professional, polite, helpful, adaptable, able to rapidly establish rapport with the customer) Essential Aptitudes and Abilities o Ability to work remain calm under pressure o Good team player o Flexibility o Ability to work on own initiative o Proactive o Accuracy o Focused on the delivery of excellent customer service o Ability to delight the customer o Putting self in customers shoes o Show a positive and confident manner o Listening and interpreting customer requirements o Ordering facts to make a fluent & well structured case o Identifying the obvious or standard options and selecting the most appropriate o Getting it right first time and not compromising on quality standards o Responding positively and reliably to requests Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
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An excellent opportunity has become available to join Prudential on a 6 month initial contract as a Business Analyst....
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Job Title: Community Relations Executive –Network Rail - REF293109 Maximum Pay Rate: £100 - £120 UMB Per day Location: Glasgow Contract Length: ASAP to 18/12...
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  • £18.00 - £20.00/hour
Electrical Fitter (Contract) Location: Glasgow “Rolling Stock Electrical Installations is a must” £18-20p/h – 6 month contract The Company Our client is a specialist in vehicle building, electrical installations, overhaul and servicing of Rolling Stock and look after a variety of well-known clients throughout the country. Employing heavily in the UK they are winning work like there’s no tomorrow and have contracts to carry out long term servicing and exam work as well as a whole host of modification and refurb projects. The time has come to welcome some additional, experienced personnel to this traditional company to enable them to fulfil their contracts. Your Role As an Electrical Fitter you will be responsible for ensuring that the Rolling Stock is wired correctly, tested, faults reported and rectified, power is supplied to new areas of the carriage during the refurb project and able to follow instructions from Team Leaders and read schematics. The spotlight is on you for the entire contract!! This is a real chance to shine!! You You will most likely be an experienced transportation electrician or someone who has worked on 3-phase motors in any capacity, who is looking to get into the world of Rolling Stock. You will be expected to demonstrate that you have an Apprenticeship or a minimum of an NVQ Level 3, preferably ELECTRICALLY trained. Your Reward As the latest addition to this expanding organisation you will receive an hourly rate of £22 and will be given the opportunity to demonstrate your knowledge with a possibility of staying long-term (who knows what the future holds?) How to Apply If you’re interested in this contract please call Dean Chester on (Apply online only) or (Apply online only). Alternatively, please email your CV to
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  • £10.50 - £12.32/hour Inclusive of Holiday Pay
ASA Recruitment are a leading supplier of health care workers across the public and private sector across Scotland. We are urgently recruiting for experienced Senior Healthcare Assistants to work in care & nursing homes in the Ayrshire area. Senior Care Assistants are expected to: · Assist service users in carrying out all aspects of their personal care including mealtime assistance · Be respectful and mindful of each service user to ensure that their dignity is maintained · Have experience of leading a team · Liaise and communicate effectively with service users, families and colleagues · Have positive and caring attitude to supporting residents To be considered for the Senior Care Assistant role, it is essential that you: · Have a minimum of 6 months Care Assistant experience in the UK · Must have an SVQ 3 · Have experience of administering medication · Are able to provide two Satisfactory references · Have previous experience of moving and handling and personal care · Have a current PVG (an update for ASA will be required) · Are SSSC registered What we offer: · Competitive rates of pay, starting from £9.50 (£10.65 including holiday pay) to £19.00 (£21.93 including holiday pay) per hour · Paid travel expenses and holidays · Free In-house training to support personal development · Access to an award winning web portal to assist you to manage your assignments, update availability and review time sheets online · Referral scheme Successful applicants will be required to undergo a PVG (Disclosure) and a reference checks. Please apply below if you are interested in the above position and have the relevant care experience. ASA Recruitment is one of Scotland's largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified. YOU SEEK WE FIND
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About: A major UK Rail infrastructure firm is seeking a Community Relations Executive to be based in their Glasgow office. About the role: Please note: This role is paying either £120.00 Per Day (Umbrella) or £92.00 Per Day + 12.07% Holiday (PAYE). You will be reporting to the Community Relations Manager. Your role will cover the following areas: - • Customer service • Complaint handling • Working closely with the local community • Managing and monitoring local activities and relationships during disruptive work • Take responsibility for own caseload in a high volume environment, assessing and resolving enquiries, requests and complaints via letter, email and telephone to resolve customer enquiries • Develop strong relationships with operational route colleagues • Logging, processing and follow up enquiries • Maintain accurate records including copies of letters and forms received • Investigate and escalate any reoccurring or contentious issues, working with Public Affairs, Media and Route Communications Managers • Represent this company at community events and public meetings Person Specification Experience in customer services and complaints management Experience customer management systems Ability to prioritise Impeccable telephone manner and strong writing skills Excellent time management skills Experience of planning and delivering proactive customer engagement --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website
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ECS Electrician needed for nightshift retail fit out work in Auchinleck. 6 weeks work, 10 hours Sunday to Thursday nights. IPAF and ECS if possible. Starts 9th July. Please send your CV and i'll get in touch next week
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JOB DESCRIPTION Located Edinburgh/ Bathgate Hours are 8am - 4:30pm - Monday to Friday and Basic rate of pay £9.00 per hour and o/time paid at £11.25 per hour You will posses a current CSCS Card. The job is ongoing DETAILS: Country: UK, Scotland Location: Edinburgh/ Bathgate Start Date: ASAP Position: Temporary Contract Duration: 3 months Working Days: 5 days per week Working Hours: 8 hours per day Please in the first instance forward CV to patrick @ a1job. co. uk or call (Apply online only) for more information or alternatively please text (Apply online only) advising your location and availability Thank you
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  • £45000/annum + bonus + company benefits
Account Manager – Cleaning services Scotland (Central Belt) £45,000 My client is a facilities management provider with operations in both the public and private sector. We are currently recruiting for an Account Manager to support the board in the administration & management of all functions and processes within designated field operations. The Account Manager will manage several contracts personally through proactive client and staff management. You will continuously strive to find new ways to improve efficiency and quality across the cleaning service. Key Requirements * Previous experience in contract cleaning and facilities management is essential * Previous multisite experience * Developing a consistently deliverable model through which customer satisfaction and feedback can be measured and acted upon * Manage all KPI's and ensure standards are met * Evaluate monthly cleaning quality audits and carry out back checks on cleaning standard * Connecting key stakeholders throughout the region and facilitate the cross fertilisation of ideas on service, brand and improvement opportunities. The right candidate will: * Experience at management level within the contract cleaning industry * Have excellent client management and development skills * Have excellent communication skills and the ability to build good working relationships Account Manager – Cleaning services Scotland (Central Belt) £45,000 If you feel you have the skills and experience needed for this position, please contact email your CV to or call 02077902666
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  • £45000/annum + bonus + company benefits
Our client is a leading Facilities Management provider who operates in the UK. We are currently recruiting for an experienced Business Development Manager that has previously sold a range of Facilities Management services in to corporate and private sectors. Key Requirements * Experience selling a range soft services * Lead re-tenders and multiservice proposals and develop and map relationships with existing clients to gain incremental business * Developing business relationships with corporate client base * Work closely with the contracts team to identify new service stream opportunities with existing customers * Conducting presentations to potential clients * Liaise with the bid management team * Must have experience of business development * Being able to communicate at all levels * Play a key role in the production and delivery of innovative tender documentation and presentations. If you are interested in this position, please email or contact Gemma on or call 02077902666 in confidence. You'll find a wide selection of vacancies on our website: (url removed)
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