Found 680 Scotland Jobs

Over all job purpose To provide an excellent customer experience for incoming and outbound contacts including at times being fully employed within a call centre environment. Working as part of our team you will be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes. Through dealing with a range of external and internal customer enquiries you will be providing customer satisfaction by understanding what matters to the customer. We are looking for people who are proactive, self motivated, keen to learn and show great attention to detail who want to work in an environment where the focus is on making the right business decisions for the customer. Accountabilities/Responsibilities • Deal with contacts from a variety of customers. Across a multiple range of Life, Pensions and Investment products, and systems - both processing and telephony - this can span across multiple product based communities within Insurance Customer Delivery • Receives escalated complex investigations passed from Band A colleagues and also deals with complaints that can be handled on call without further investigation and will refer more complex complaints to Band C colleagues if more investigation is required • Using your existing experience and the training we provide, you will carry out complex processes and deliver information or solutions to provide a quality service to customers. • Contribute towards the customers overall satisfaction by responding effectively and empathetically to a range of external and internal customer enquiries ensuring that the information provided to customers is clearly understood escalating issues where appropriate to more senior colleagues. • Whilst completing your daily role you will contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business. • Provide coaching and support to less experienced colleagues as required making sure service and quality standards are met. • Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries and issues, escalating as appropriate. • Provide technically accurate and compliant responses to customer enquiries • Deal with customer data ethically and in accordance with the FSA requirements. • Carry out routine and complex investigations to ensure resolution of customer queries and requests. • Must demonstrate excellent knowledge of processes and procedures connected with relevant area. • Must develop good business/market awareness. • Create record and update customer data to ensure customer records are accurately maintained. • Deliver a High Standard of service and meet required performance levels to prove this. • Maintain and implement personal development plan in partnership with immediate manager. • Complete performance management documentation in line with agreed time scales and in liaison with line manager. • Compliance – to ensure that you understand and adhere to LBG Code of Responsibilities and where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training and requirements. • Must demonstrate good knowledge of TCF principles outlined by the FCA and conduct all conversations and actions to ensure a Fair Customer Outcome. • Achieve all targets and Demonstrate competency in all skills • Must be able to influence customers while ensuring adhering to a strictly no advice rule. • Must be able to assess and discuss the impact of customer decisions. • Excellent understanding of complaints and associated processes • Able to interpret how the Policy impacts day to day role requirements & the delivery of consistent and fair customer outcomes. • Knows when to take ownership and when to escalate the complaint (using the appropriate escalation process for business unit). • Understands reportable and non-reportable complaints. • Adheres to the complaint-related training requirements relevant to the role

Sub-Contract Security Systems Engineer Rate £180 - £200 Estimated 3- 6 months Glasgow Requirements: Own Hand and Power Tools PPE CSCS/ECS Alecto Recruitment are working exclusively along side a leading Fire and Security client who are currently seeking experienced sub contract engineers to work on 1st and 2nd fix projects across Glasgow and Endinbrugh based sites. Experience in Intruder Alarm, CCTV, Access Control, Door entry and Fire alarms will be requires. Commissioning if necessary. Estimated 3- 6 months Glasgow To apply for this role, please forward your CV to Anna Randall Fire and Security Specialist, Alecto Recruitment Ltd. or call 02392539773 in strict confidences. Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches please forward your CV immediately

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide....

Contract FPGA Engineer - 3 months - Edinburgh - up to £40p/h An opportunity has opened for a Contract FPGA Engineer to join a prestigious Aerospace company in Edinburgh. The ideal candidate will have an extensive background designing Xilinx FPGA's using VHDL and will be immediately available for work. Contract FPGA Engineer Duties - * Design and development of Xilinx FPGAs * Using VHDL for product design, implementation and testing * Working on the full product life cycle from start to finish Contract FPGA Engineer Key Skills - * Extensive background working with Xilinx FPGAs * Strong VHDL coding experience * Debugging and testing FPGA systems Rate - * Up to £40p/h is on offer depending on experience If you could be interested in the role as a Contract FPGA Engineer, then please apply with your latest CV. Premier are acting as an employment agency

Manpower are recruiting for our reputable client based in Glasgow City centre. The ideal candidate will have previous warehouse experience and be flexible with shift work. Full training will be provided. Roles and responsibilities include: - Taking receipt of and cataloguing items. - Preparing items for long term storage. - Using MHE Equipment - Ensuring all operating and security procedures are constantly adhered to. - Utilising a variety of storage management systems to ensure accurate recording and allocation. - Meeting and exceeding the agreed personal and team productivity levels. - Transferring items for onward dispatch. - Undertaking training to develop, learn and progress. - Demonstrating attention to detail when receiving and recording customer items. - Ensuring all necessary paperwork and/or entries is completed accurately. - Observing all Health & Safety requirements whilst within the department. - Identifying any discrepancies in items received, and escalating this appropriately. - Ensuring the integrity of audit trails. - Demonstrating a proactive attitude by carrying out any other duties as deemed reasonable. If you think this is the position for you, please forward your CV in the first instance

Manpower is recruiting on behalf of our reputable client based in Glasgow city centre. The ideal candidate will have previous cash counting experience and be flexible with shift patterns. If you are hardworking, driven and comfortable working with targets then we may just have the opportunity for you. The role is non-customer facing where you will be expected to apply a variety of skills in order to support our cash management systems. You will be supplied with the skills needed to operate and control the money counting and supplying machines which allow our client to meet and exceed customer requirements. Whether you will be placed in processing, operating or order packing you will be conducting a vital role to ensure that cash discrepancies are identified, escalated and corrected to ensure the customer is provided with the best service possible. If you feel this role would suit your skills, please forward your CV in the first instance

The services advertised by Agile Recruitment Ltd for contract and interim recruitment are those of an Employment Business and for permanent and fixed-term...

Mane are currently recruiting for fully competent Crane Operators who can rig, operate and de-rig the LG1550 Heavy Crane. We have multiple contracts across the UK with immediate starts, both rotational contracts and full time work. Require Qualifications: - CPCS Blue Card - LG1550 trained - Driving License - Medical Certificate (Desirable) These are long term positions with the opportunity to progress to Heavy Lift Supervisor. To apply please call (Apply online only) or email

Murray Recruitment are currently recruiting an Administrator for initially a fixed term contract for six months with a view to go permanent. Reporting to the Finance Manager and working within the billing team your role will involve; Process job sheets Breaking down hours, materials etc. Raising invoices through internal systems Producing valuations Raising credits Obtaining purchase orders from Clients Managing client queries through to resolution Updating contracts on internal systems All associated admin Experience Previous administration experience within a construction or engineering company Strong IT skills with working knowledge ofMicrosoft Word and Excel Excellent communication skills Good attention to detail To apply for this position please send your CV and mark FAO Gayle McLean

How would you feel being able to fit your career around your commitments rather than your commitments around your career? With RMR you will enjoy the flexibility and excellent rates of pay from working with our agency whilst utilising your skills and experience in nursing. The organisation RMR are a highly established organisation and have been providing the healthcare market since 2003. We provide Registered Nurses (RGN) to a wide variety of private and public healthcare organisations throughout the UK. Why work with us: In addition to the great rates of pay and flexibility you will also receive the following; • Holiday pay • 24/7support from RMR • Free uniform • Opportunities for further training • Variety of placements The requirements • A minimum of 18 months post graduate experience within a carehome • Valid NMC Pin alongside a recognised Nursing qualification. • A Moving and Handling certificate completed within the last year • Initial PVG cost will be paid for by the applicant then reimbursed by RMR