Housing Options Duty Officer - Grade 10 SCP 28 £16.26 per hour
Shropshire Council Housing Options Team are looking for an experienced Officer to deal with emergency 'on the day’ homeless applicants, focusing on prevention of homelessness, but where necessary assessing under homeless legislation, issuing decisions, liaising with the Temporary Accommodation Team and booking appointments for full applications with our Housing Options Officers.
Ideally, the Housing Options Duty Officer will not hold a caseload, to ensure maximum capacity to focus on prevention of those who are presenting requesting emergency accommodation. However, on days with fewer referrals, the Housing Options Duty Officer will assist with 'fast tracked triage’ cases, which may result in a small 'prevention’ caseload, which will include accepting the Prevention Duty, agreeing PHPs and keeping these plans under review.
Due to the nature of this role, the Duty Officer is required to be available until 5pm Monday-Thursday and 4pm on a Friday (cover can be arranged ADHOC if required). Shortlisting will be done the week following advert closing. If you have not heard from us in the week following, you have not been successful in your application