Responsible for delivering creative, effective training and coaching for induction, upskill, product and system training solutions that drive business performance. To ensure that we deliver quality learning outputs that are innovative and efficient.
Delivery of passionate, participative and innovative training courses focussing on achieving training objectives
Provide induction & entry level soft skills training and support for new business changes including systems, policy, procedure and system modifications.
Ability to understand individuals training needs and ensure that excellent and effective training is provided at all times.
Deliver interactive and dynamic training using a variety of training methods to individuals or large groups of people as required.
Act as an ambassador of Capita and the L&D function across multiple customers attending operational meetings when required.
Acts on customer feedback and demonstrates continuous improvement
Assists in the implementation of new and additional services for our customer
Focused on quality delivery outputs, innovative learning and increased efficiency.
Responsible for ensuring quality standards are met and exceeded
Obtain and develop an ongoing commercial awareness of Capita/customer contract and performance. Regularly reviewing scorecards/ KPI's, recommending enhancements to learning solutions to ensure they are focused on driving maximum business performance.
Manage a group of c.15 delegates in a classroom environment such as induction and upskill sessions, ensuring that they are motivated, engaged, behave to the required standards and receive the appropriate training solutions. Evaluating your own performance through the results your learners achieve in their roles.
Within the classroom environment manage day to day people issues. Liaise with operational managers to keep them informed and resolve issues. Serious performance issues escalated to the designated manager.
Support unit specific performance improvement initiatives, providing insight around under performance, floor walking, side by side coaching, quality monitoring.
Ensure training room and facilities are well organised and kept to a high standard at all times. Reporting any anomalies to the coordinator team.
Review feedback sheets from delegates to ensure quality standards are maintained and improved as required. Suggest enhancements, updates and amendments as required
Completion of all necessary administration related to each course including the return of evaluation forms
Delivery of agreed paid utilisation daysPeople
Maintain an up to date personal development plan, including a current, detailed knowledge of L&D methodology and practices.
Manage own personal development
Meeting and exceeding all SLAs (both internal and external)
Training Evaluation Scores
Group and individual delegate engagement and retention
To remain compliant at all times with any relevant Capita Group risk and / or compliance training.
Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership