Systems Admin Support
9 months FTC
Up to £25,000 - 27,000 and excellent benefits!
The purpose of the System Admin Support is to be the first level of application and hardware support for all field based pen tablet users. The successful candidate will be the first level of application and hardware support for all field based pen tablet users. The role will also be responsible for the planning, implementation and support of visits and activities across all channels.
Responsibilities will include:
To be the first level of support for all field based pen tablet users, including Sales and Engineers.
To provide both Siebel and hardware support.
To log all issues requiring further action in the ticketing application.
To resolve these issues or assign to the relevant second line support for resolution.
To follow all issues through to conclusion in a timely manner, ensuring the user is kept updated.
To understand all relevant areas of the Siebel and OBIEE application and their dependencies on each
Ensure that all relevant data and activities required by field users are available.
Maintain the quality and integrity of the data within Siebel.
Action updates and changes to Siebel data as requested by end users, obtaining additional approvals where required.
Assist with bespoke projects within Siebel as dictated by business requirements.
Participate in the development and testing of database changes.
To be an integral part of a team, providing support to other team members.
To show initiative and suggest changes or improvements to processes.
To maintain a working knowledge of how Siebel support all business users in their roles.
The successful candidate must have the following experience:
Good educational background - GCSE standard or equivalent
Minimum of 2 years customer service/ support experience
Experience in a helpdesk/ contact centre environment would be preferred
Advanced Excel and Word skills
Database administration experience is essential and a knowledge of the Siebel system is advantageous
Ability to check own work for accuracy and completeness
Ability to approach challenges with confidence and optimism.
This is an exciting opportunity working Monday to Friday in a busy, fun and friendly team and benefits include bonus, pension, medical insurance, generous holiday allowance, parking or shuttle bus from the station, on site gym, social club and subsidised restaurant as well as a flexible benefits program to suit your lifestyle