The NFU is the voice of British farming. We lobby government and other stakeholders on behalf of our members, develop policy and provide a range of frontline services.
Position: Telephone Researcher
Location: Stoneleigh, Warwickshire (Commutable from Coventry, Royal Leamington Spa, Nuneaton, Solihull, Rugby, Birmingham and surrounding areas)
Hours: Zero hours contract, usually between9.00am and 5.00pm, Monday to Friday.
Salary: £9.47 per hour
About the role:
This is an excellent opportunity to join the National Farmers Union Research Team that investigates members’ views on many political, agricultural and membership topics of the day. You’d be playing a key role in helping the largest farming union to ‘Back British Farming’.
Work is offered on a zero-hours contract basis and will usually be between the hours of 9.00am and 5.00pm, Monday to Friday. Ideally candidates will be available for a full week when required at peak times; however, those with a minimum availability, three days per week on a frequent basis will also be considered.
Previous experience of telephone research or the farming industry is not required, but it is essential that you are willing and able to quickly respond to change and be confident in picking up basic technical information with support and supervision. Ideally you will have worked in an office environment before. Essentially you have a pleasant telephone voice that is clearly understood whilst at the same time accurately typing member responses on NFU systems at speed. You will have excellent spelling and grammar skills along with experience of customer services. You will be comfortable following a carefully worded script, using the internet, MS Excel and an email system. You will also have excellent attention to detail and listening skills. Successful candidates will work in the beautiful setting of Stoneleigh Park, Warwickshire; therefore your own reliable transport will be essential.
You may have experience of the following: Market Researcher, Telephone Researcher, Customer Service Representative, Contact Centre, Customer Service Advisor, Call Centre, Client Relationship, Customer Service Administrator, Customer Service Executive, Farming, Agriculture, NFP, Third Sector, Not For profit, etc