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Up to 400 per day Outside of IR35

London/ Option of WFH

Key responsibilities: 
Provide end support to our Managed Service customers
Assist with escalations from the wider Service Desk
Maintain full 24/7 coverage for our customers to maximise uptime and prevent reoccurring issues
Deal with incoming incidents in a professional, courteous manner over the phone and via email
Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue while proactively keeping the customer informed of progress
Deliver project excellence on customer sites by working with Project Managers to ensure all Projects are delivered on time and within budget

We are looking for someone who:
Demonstrates a passion for customers and delivering excellent customer service
Embraces continual change and process improvement
Has a natural aptitude for problem-solving and trouble-shooting
Can express ideas and information clearly and concisely
Plans and manages own workflow on a daily basis to ensure the achievement of KPIs

Has experience/qualifications in the following (desirable):